Cannot redeem Verizon reward gift cards

[jerbeck24]

Every time I click use now for my rewards I get an error. "Unable to process your request. Please try again later (8N)." I have two $5 gift cards that I cannot use. Help!

[vzw_customer_support]

We never want to see you have issues with your rewards! Have you had a chance to speak with our Verizon Up Team? You can call them at 866-895-5579:

Hours of Operation
Mon-Fri8:00AM - 8:00PM ETSat-Sun8:00AM - 6:00PM ET

[nocturnal9 · Accepted solution]

I just called Verizon and it turns out the issue the issue was caused by my iPhone having the default browser app to Chrome instead of Safari under iOS 14.  I set it to Safari and I was able to redeem the giftcard, and then I set it back to Chrome until the next time this pops up.

This is probably happening for lots of people--I hope this solution helps.

[jerbeck24]

This fixed it! I had my default browser set to Chrome! Thanks!

[vzw_customer_support]

We appreciate the tip, nocturnal9. We are happy to know you were able to redeem your rewards, and we are sure this information will help other users. Thank you! DavidR_VZW

[vzw_customer_support]

That is great to hear, can we help with anything else?