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Cannot unlink One Verizon ID
kevino1980
Member

I have an old Fios account connected to my One Verizon ID, and have been on the phone at least 6 times with customer service and nobody has been able to fix my issue. Fios keeps sending me to Mobile and Mobile keeps sending me back to Fios.

I have a new Fios account that I am unable to connect to my One Verizon ID because the old account is still present, which is preventing me from getting the correct discounts etc. I have spent about 6 weeks on this issue and easily 5 or more hours on the phone and in a Verizon store trying to get this resolved. 

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Re: Cannot unlink One Verizon ID
vzw_customer_support
Customer Support

Kevino1980, thank you so much for reaching out to us today. We do want to make sure that you are getting the right discount for your wireless and FiOS service. I'd like to take a closer look at the details. I will be sending you a Private Note shortly. Please respond to that message. Thank you. 

 

-Kevin

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