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Cannot update privacy settings; cannot speak to an agent
Sh4
Novice

I have been trying to update my privacy settings for two days.  None of my changes persist.  When I look at the Chrome Dev Tools, I can see that it's throwing all kinds of errors, such as:

VM1120:30 POST https://adobedc.demdex.net/ee/v1/interact?configId={guid omitted}&requestId=9e4b90ea-4def-45c9-bdef-675774724bf6 net::ERR_BLOCKED_BY_CLIENT
(anonymous) @ VM1120:30
e @ VM1120:30
(anonymous) @ VM1120:30
(anonymous) @ VM1120:30
Promise.then (async)
nrWrapper @ B6NV-prod-mvo-account-microsite.js:2
(anonymous) @ VM1120:30
(anonymous) @ VM1120:30
Promise.then (async)
nrWrapper @ B6NV-prod-mvo-account-microsite.js:2
sendEvent @ VM1120:30
run @ VM1120:30
(anonymous) @ VM1120:30
(anonymous) @ VM1120:30
Promise.then (async)
nrWrapper @ B6NV-prod-mvo-account-microsite.js:2
c @ VM1120:30
(anonymous) @ VM1120:30
(anonymous) @ VM1120:30
(anonymous) @ VM1120:30
(anonymous) @ VM1120:15
n.<computed>.n.<computed> @ VM1120:14
sendXDM @ VM1120:522
doLinkEvent @ VM1120:253
e.emit @ VM1115:27
S @ VM1115:30
t @ VM1115:30
e @ VM1145:2
(anonymous) @ VM1115:30
setTimeout (async)
nrWrapper @ B6NV-prod-mvo-account-microsite.js:2
t @ VM1115:30
s.check @ VM1144:2
s @ VM1144:2
n @ VM1144:2
nrWrapper @ B6NV-prod-mvo-account-microsite.js:2
VM1120:525 ~~~~ valloy: ERROR TypeError: [alloy] [DataCollector] An error occurred while executing the sendEvent command.
Caused by: Network request failed.
Caused by: Failed to fetch
at <anonymous>:30:56031
at e (<anonymous>:30:57982)
at <anonymous>:30:58377
at <anonymous>:30:60470
AppMeasurement.min.js:2 POST https://sanalytics.verizon.com/b/ss/verizontelecomomni/10/JS-2.22.3-LBWB/s26699618717977?{parameters truncated}
send @ AppMeasurement.min.js:2
AppMeasurement.g.$b @ AppMeasurement.min.js:2
AppMeasurement.g.U @ AppMeasurement.min.js:2
AppMeasurement.g.sb @ AppMeasurement.min.js:2
AppMeasurement.g.Fa @ AppMeasurement.min.js:2
AppMeasurement.g.p @ AppMeasurement.min.js:2
AppMeasurement.g.Db @ AppMeasurement.min.js:2
(anonymous) @ launch-72284e178e44.min.js:2
y._callCallback @ launch-72284e178e44.min.js:3
y._callAllCallbacks @ launch-72284e178e44.min.js:3
y._setFields @ launch-72284e178e44.min.js:3
(anonymous) @ launch-72284e178e44.min.js:3
handleCORSError @ launch-72284e178e44.min.js:2
i.onerror @ launch-72284e178e44.min.js:2
nrWrapper @ B6NV-prod-mvo-account-microsite.js:2
error (async)
f @ B6NV-prod-mvo-account-microsite.js:2
o @ B6NV-prod-mvo-account-microsite.js:2
nrWrapper @ B6NV-prod-mvo-account-microsite.js:2
XMLHttpRequest.send (async)
nrWrapper @ B6NV-prod-mvo-account-microsite.js:2
a.<computed> @ detector-dom.min.js:6
fireCORS @ launch-72284e178e44.min.js:2
y._loadData @ launch-72284e178e44.min.js:3
y._getRemoteField @ launch-72284e178e44.min.js:3
y.getAudienceManagerLocationHint @ launch-72284e178e44.min.js:3
forEach.y.<computed> @ launch-72284e178e44.min.js:3
(anonymous) @ launch-72284e178e44.min.js:2
U @ launch-72284e178e44.min.js:2
y.getVisitorValues @ launch-72284e178e44.min.js:3
AppMeasurement.g.qb @ AppMeasurement.min.js:2
AppMeasurement.g.isReadyToTrack @ AppMeasurement.min.js:2
AppMeasurement.g.t.g.track @ AppMeasurement.min.js:2
AppMeasurement.g.tl.g.trackLink @ AppMeasurement.min.js:2
t @ VM1115:30
e @ VM1145:2
(anonymous) @ VM1115:30
setTimeout (async)
nrWrapper @ B6NV-prod-mvo-account-microsite.js:2
t @ VM1115:30
s.check @ VM1144:2
s @ VM1144:2
n @ VM1144:2
nrWrapper @ B6NV-prod-mvo-account-microsite.js:2
VM1120:30 Uncaught (in promise) Error: No identity was set on response.
at <anonymous>:30:28490
at <anonymous>:30:3513
at Array.map (<anonymous>)
at Object.call (<anonymous>:30:3487)
at <anonymous>:30:60651

I have also spent two days trying to reach Customer Service so that I can get help with this.  The phone menu does not allow me to reach an agent.  It claims that I can either stay on hold or use the "Digital Assistant" (which doesn't assist with anything).  It then sends me a text and tells me to launch the Digital Assistant.  It plays some elevator music for a few seconds and then tells me again that I must click the link to launch the Digital Assistant.  Then it plays some more elevator music and finally says "goodbye" and hangs up.  Verizon does everything imaginable to prevent me from reaching an agent and even LIES on the automated phone menu by saying that I have the option to wait on hold but then disallowing that choice and hanging up.  Ludicrous; I shouldn't be making a monthly CAR PAYMENT to Verizon for mobile service and not even be able to reach Customer Service.

I did try the live chat multiple times.  The supposed agent had no visibility into my privacy settings, didn't know what I was talking about, and had no clue how to assist.  Each time s/he just told me to "try again later".  I did, multiple times, but the website is BROKEN and nobody cares or makes any attempt to address the root cause.

As of right now, Verizon is violating my privacy in very serious ways and gives me no option to opt out.  One has to wonder if the site is deliberately broken so as to prevent me from protecting my privacy.

0 Likes
Re: Cannot update privacy settings; cannot speak to an agent
Sh4
Novice

I was finally able to update my privacy settings via the "My Verizon" app instead of the website.  Of course, to do this I had to first enable the "My Verizon" app, which I didn't want to do, but that was the only option since the website is hopelessly broken.  So I was able to update my preferences and then disable the app and my changes persisted.

Note: anything that pertains to privacy should be "Opt In" only, especially the "Custom Experience" and "Custom Experience Plus" gimmicks which monitor users' browsing habits, location, etc.  Same goes for the ludicrous Verizon Selects and Verizon Up gimmicks, and all of the marketing preferences, etc.  Customers should knowingly and deliberately compromise their privacy via opt-in, not have to fight tooth & nail to opt out.

0 Likes
Re: Cannot update privacy settings; cannot speak to an agent
vzw_customer_support
Customer Support

Thank you for letting us know. We are glad to see that you did find the options in the My Verizon app. Your feedback is very important to us, and we will be sure to forward it to the right team. Please let us know if there is anything else that we can assist with. ~Gina

0 Likes