Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Cant add funds to this monthly cycle
njgolden1120
Member

I have tried for 2 days to update a new payment method and it will not work. Have talked to customer service that doesn't work. My cycle ends today and I need to add a new credit card but it doesn't work. I've cleared cache, uninstalled and reinstalled app, tried web site, tried quick pay. All was good for years till I needed to change my card for payment. Who do I need to talk to to fix this. This is beyond frustrating. 

0 Likes
Re: Cant add funds to this monthly cycle
vzw_customer_support
Customer Support

Hello! We understand that you are experiencing an issue with updating your payment method. We are here to help! Please send us a Private Message for immediate support with this issue.

*Kay

0 Likes