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Cant buy data?
Jimmy2023
Member

Why, even with my account credited ahead 30$, will verizon not allow me to PURCHASE more data? Tomorrow i will be shopping. Not for data but a new provider wbo will allow me to spend my money how i need go

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Re: Cant buy data?
jav6
Sr. Member

What is the Plan you are on?  How are you trying to purchase additional data and being denied?

...Just another VZW customer...trying to offer some assistance...
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Re: Cant buy data?
glitchedpixel
Sr. Member

.....Huh? You on prepaid or something??

You get more data by either bumping up the plan or purchasing 1GB at a time for 15 with data boost. I have no idea what you're doing.

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Re: Cant buy data?
vzw_customer_support
Customer Support

We want to make sure you can get the best available plan for you. Are you trying to change your plan? You can do any account changes using your My Verizon online. What plan do you currently have?

 

JavierMD_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Cant buy data?
Jimmy2023
Member

The problem seems to be that I bought a plan, Prepaid that didn't meet my

data needs. I then upgraded to the bigger plan. Then ran out of data again,

then I boosted the data....and ran out agaim. Verizon app says i can only

have 1upgrade and 1data boost per billing cycle.Fortunately I found a phone

number, not the same as 611 from my phone, where a customer support bot

sold me 3 GB. I just don't like the app leading me to buy more data, then

telling me "Sorry" you used it all up and can't buy more.

On Jul 30, 2018 2:34 AM, "vzw_customer_support" <forums@verizonwireless.com>

Re: Cant buy data?
vzw_customer_support
Customer Support

Hello, and thank you for taking the time to reach out to us regarding your concern. We're here to assist you and review the options we have to get you on a plan that would be best. To gather more details, what do you like to use your data on?

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Re: Cant buy data?
Tillfam4642
Member

I have the same question.  It appears Verizon is attempting to force us into a higher plan or to purchase a new iPad.

I will be checking with ATT since my cell phone service, home phone and internet are with ATT.  Should be able to get a good deal.

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Re: Cant buy data?
kh-taylarie
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: Cant buy data?
vzw_customer_support
Customer Support

We definitely don't want you to even consider leaving us. I'm here to help you in any way I can. Can you share some details about your iPad? What happened, and what model is it? 

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