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Cant reach a live agent in the financial department

I have recently started calling the Verizon Mobile Financial Department 1 (866) 266-1445 and when I request to speak to a live agent, the recorded agent states that I’m unable to speak to a live agent. Which is weird because I use to speak to live agents all the time. When I call private to the same number I am able to talk to a agent. So my question is can Verizon block your number from talking to a certain department? 

Re: Cant reach a live agent in the financial department
Customer Support

It is never our intention to prevent customers from reaching the proper team, TDavenport2. While we do not block numbers, it is possible you would not be able to reach Financial Services if your account is current. Thank you for sharing a "workaround" with the community. Keep in mind you may also set up payment arrangements online: .