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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Re: Cash App Cards
jeffy78
Enthusiast

this is false advertising how can you pick and choose which visa to accept and which to deny? my card is Visa yet you don't take it.

Re: Cash App Cards
vzw_customer_support
Customer Support

@jeffy78 ,

Apologies for any confusion, but any credit card would be held under a specific bank regardless of the card showing VISA, MasterCard, or any other title. Please contact your bank using the number on the back of your card so that they can assist you with any issues preventing you from using your card. 

-Russell

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Re: Cash App Cards
alecveliky
Enthusiast

Man these guys are like programmed robots with their responses.. oh wait! I love how Verizon just won’t answer the question as to why they don’t choose to accept CASHAPP?! It’s not the banks issue it’s a VERIZON  issue!!! come on you reps. Cashapp is clearly a Visa card and Cashapp states it is available to use anywhere VISA is accepted!! Everywhere except Verizon I guess, right?? You reps keep saying the same thing over and over and over.. “here is our payment options”.. but your payment options say that Visa IS accepted for payment!! My phone bill is due today, and yes I waited to pay til now because da*m times are hard.. however I DO make my phone payments as I am obviously still a Verizon customer. And I have been for over 15 years now with multiple devices and internet. But if my service gets cut off tonight all because I have been trying to make my payment by using a VISA card that you all state you accept only for the website to tell me it’s “invalid”.. and I get charged a “$25 reconnection fee”.. then I am leaving Verizon for good. This is ridiculous.. 

Re: Cash App Cards
vzw_customer_support
Customer Support

Hi, alecveliky. We certainly don't want to see you leave our service and we are here to help. I share your concerns abotu the reconnection fee and I'm confident that we can turn this around.

 

At this time, we are unable to accept Cash App as a form of payment, however, we are still happy to take other forms of payment displayed on our website. 

-Lorenzo

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Re: Cash App Cards
barnes11980
Enthusiast

You can’t use the card but you can use the account and routing # and make a payment. Takes a couple days for it to come out though. 

Re: Cash App Cards
MaxAndMinnie
Enthusiast

Very frustrating! I spent a few days trying to make a payment using my Cash App Card with no help from your customer service. I finally found out you no longer accept Cash All because it’s not from a “bank”. Cash app is a Visa Debit Card so I don’t understand why you won’t accept it. You immediately get the funds unlike using a banks routing and tracking number, which you do accept. It makes no sense. Please consider bringing back the option to use Cash App to pay a Verizon bill. Thank you. 

Re: Cash App Cards
Cymp59
Enthusiast

Exactly!! I did the same thing. Which makes me believe they are trying to force their customers to use the Verizon branded cards and competing with CashApp. 

This is a FAIL for Verizon!!

Re: Cash App Cards
RIguy2001
Newbie

The issue is verzion’s merchant processing doesn’t accept visa or MasterCard prepaid cards 

Cash app and Venmo are not available. Clearly a huge mistake by Verizon 

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Re: Cash App Cards
RobH5
Enthusiast

thanks for info , using cash app routing number and acct number worked for me to. appreciate ya

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Re: Cash App Cards
vzw_customer_support
Customer Support

Hi! Thank you so much for reaching out Verizon. Do you need additional assistance?

 

>Alejandro

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