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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Cash Only Status, Can This be Lifted?
alphonsefedime

I started my account in August and when I was talking to a representative on the phone about how to make my payments, I asked if a savings account was appropriate to make payments.  This is how I paid my service with my previous cell provider.  She told me she wasn't sure but to try it and if it doesn't work, try a different account.  I went ahead and attempted the payment with my savings account.

A couple days after the payment date, I realized that the payment wasn’t going to go through so I waited until I got notification from Verizon Wireless stating that the payment was rejected and posted the payment using my checking account with my other bank.

Now I am unable to pay by check which unfortunately is the only method I can use at this time. I have contacted financial services who said they can put in a request to have it lifted but it is still locked. Has anyone experienced this before and was able to get the hold lifted prior to the 6 month waiting period?

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Re: Cash Only Status, Can This be Lifted?
Ann154
Community Leader
Community Leader

If you are in cash status, couldn't you get the cash out of your account and pay in cash at a corporate store? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Cash Only Status, Can This be Lifted?
alphonsefedime

That could be an option however my credit union is in a different state than I am currently located.

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Re: Cash Only Status, Can This be Lifted?
vzw_customer_support
Customer Support

alphonsefedime, we are terribly sorry to hear about the experience you have encountered with setting up your account’s AutoPay. Reaching out to our Financial Services team was the proper step to take as this department is able to submit a ticket to request to remove the “Cash Only" status on your account. We recommend that you continue to work with our Financial Services team to review the status of your request.

 

Financial Services

866-266-1445

Mon-Fri 7:00AM - 12:00AM ET

Sat 8:00AM - 8:00PM ET

Sunday Closed

 

SylviaT_VZW

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Re: Cash Only Status, Can This be Lifted?
vzw_customer_support
Customer Support

Ann154, sorry that this occurred, I know it is a hassle to not be able to make your payments via bank account. You are able to make a payment with cash at your local Verizon Corporate store. If you need the location of one, please provide the ZIP Code for your area. LisaL_VZW

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Re: Cash Only Status, Can This be Lifted?
vzw_customer_support
Customer Support

Ann154, our apologies for the confusion on our end. Thank you for participating in the thread and helping other community members.

 

JohnT_VZW

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Re: Cash Only Status, Can This be Lifted?
Eharrell13
Member

I had a very similar problem to this but it was all with my first bill. I set it up for auto pay the first time 3 days before it was due to debit out of my account. I got the confirmation from Verizon that it went through. 2 days later the money was still in my account so I called Verizon , they assured me it was all set and probably delayed due to the holidays. Then about 30 min later I received a notice from Verizon saying there was a problem with it. So I tried to add my bank information again, it said it was good to go I pushed the payment through and again received the messages that it went through. Low and behold my bank funds were still there. So I called Verizon again and they said that everything was good on their end and my payment went through. I called my bank again and they said it may take a few days since it was my bank account info and not my debit card info. Ok so I wait 1 more day , next thing I know I get an e-mail saying again it didn't go through and I was on cash only status. I live over an hour away from my nearest Verizon store and I have to pay to take out cash so this is not a good option for me. Also why can an agent tell me its fine when it clearly isnt , and if there was a chance I was to be put on Cash only why was I never advised of that before I was put on it. This was my first payment and I definitely had the money. I am also clearly not the only one with this issue. So my new question to Verizon is " How is it that all these people are having similar problems with your system and somehow Verizon is not to blame? And lastly the last time I called ( 1/6/2021 @ 12:00) I was told by a supervisor ( yes I have his name and employee number ) that the only way this could happen is if I was trying to defraud the company!! Are you kidding me I called 3 times to makes sure they got paid just to get punished and accused of trying to defraud a company?!?!?!?! After seeing how many people are having this same issue I wonder if there is any legal action that needs to be taken. 

Re: Cash Only Status, Can This be Lifted?
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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