Has anyone had bad experiences with the chat? My plan was changed without my approval when I was just trying to ask a question. I've been trying to talk to a real person for over 2 hours. Was on line with a supervisor and got disconnected. How do you talk to a real person without waiting hours?
I'm sorry to learn that your plan was changed without your authorization, KAT4567. This should never happen. No need to call us to have your plan changed. You can change your plan back to your previous plan if you visit this link (https://m.vzw.com/m/huQP). Please try it an let us know if you need further assistance.