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Changing my name

I have been to my local verizon store 3 times, have called support on the phone, and have tried chatting online to find out why i am still getting emails from verizon with my old name after continuously submitting the required court paperwork and have yet to get a response from anyone that the issue is being addressed. it has been 3 1/2 years since i first submitted my paperwork, it is time to correct this issue.