My American Express card was charged twice, according to your records, for the month of June. I can never get help from the chat bots and never get a live person on the phone to help. I stay on hold forever. If I do get a live person, as I have occasionally in the past, they pass me on to someone else, then someone else until I am disconnected. I believe this is because they are being recorded and are afraid of losing their jobs. I have been a loyal Verizon customer for about 20 years. I have never experienced such bad customer service (or none) as I have in the past few months. Verizon is making it impossible for you to talk to a live person (they don't seem to want to pay a live person). This is extraordinarily frustrating.
I did not get a private message from Verizon. I just opened my American Express statement. You have charged me $38.33 on 6/27/21 and 38.33 on 6/29/21. Even though I finally got through to someone working from home after hours (with a dog barking in the background) who assured me she would correct it. Verizon, covid is no excuse. You need humans to support your customers. And they can’t be so afraid of losing their jobs (because you record them) that they lie to you (in my case three times). Verizon - you currently have the the worst or non existent customer service I have ever seen. Others are also talking about how bad Verizon is now. Yet you are raking in the same amount of profit.