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Charged for phone I returned
Burgck
Member

I purchased an iPhone 13 Pro.  I decided before it arrived that i wanted something different so i completed the return process.  I printed the label and took the phone to the UPS store. I have the receipt. I followed the tracjing, it was delivered. The whole time the app keeps saying i need to complete the return.  A week after the return i spend 2 hours on the phone tring to resolve this. The lady tells me the box is empty. What?!?   No. It was not.  No pictures from them, nothing.  No one contacted me AND the app keeps telling me to print the label and return it. It show no tracking on their side but UPS says delivered. I am told they need to investigate. Ok. So i get a call acweek later, they are still looking into it.  ???  I contact my credit card company to dispute the charge because this isn’t right. The package shows delivered.??   So dast forward, no more communication from Verizon but i now have a charge on my bill for 1096 ?  How can you charge my account when you have already charged my credit card?  This phone was returned!!!  To top it off, this forum is full of stories from others with the sane issues.  Someone is stealing in tgeir warehouse or something. There is no way there are that many empty boxes. My receipt from ups shows the weight of the package I dropped off and it was not empty.    How do i get this resolved??  

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Re: Charged for phone I returned
vzw_customer_support
Customer Support

Hello, Burgck. We want to make sure you get the assistance you need with resolving this issue. We have sent you a Private Note to assist you further. 

*Cassie

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Re: Charged for phone I returned
Burgck
Member

Absolutely ridiculous.  I was told to dispute this on my credit card in which I did and now they have charged this on my Verizon account which is why I’m having an issue. I’m told that I need to dispute this with UPS to get a credit?  The 1st Verizon person told me they are doing that.   I provided the UPS receipt showing it was shipped.  Someone please provide direction on this.  I disputed the charge but they just found another way to charge me for a phone I returned. 

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Re: Charged for phone I returned
vzw_customer_support
Customer Support

As a valued customer, your concerns are our concerns too. After reviewing the feedback you've provided here, I'd be disappointed too if I received conflicting information. I apologize for your inconvenience and we're here to help you in any way we can.

 

Typically, if there is an issue with a charge from the shipping vendor, our representatives will investigate and work quickly to resolve the matter.  We've noted your reference about you having provided a receipt (UPS) showing that an item was shipped.

 

Can you provide more clarity? For example, were you shipping an item or items to Verizon or something else? In either case, the receipt would also include a shipping tracking number that helps locate the status of the item or items being shipped. Please don't share the tracking number here in this public forum. 

 

Thanks.

-Robert C.

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