I've called Verizon several times and still no one has done anything right. I've been charged for the phones I sent back in. They said they weren't expecting the phones but sent me labels to send them back. I also got a confirmation that they were on their way. I don't understand how they weren't expecting the phones when I obviously upgraded. I just wish something would be done about it. I'm not paying for phones that I sent in. I may have to switch companies again.