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Chat is denied
ybkvw
Member

When I pressed Chat with us button I am greeted with a message:

 

Looks like this isn't a Verizon Prepaid number. For help, please contact us at 1-800-922-0204. Thank you.

 

Any solutions to this problem? I am logged in to my prepaid account.

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Re: Chat is denied
wilt2448
Member

I have the same problem.  I first noticed it about 10 days or 2 weeks ago.  I called the 800-924-0204 number they give and the rep there had no answers and said she would escalate the issue and call me back.  It's been 10 days or so and I have heard nothing.  I brought it up here also and all I get is a run around.  I have also tried Verizon support on Facebook.  I have gotten nowhere there either.  Different reps come online and ask the same questions with never any solutions. They refuse to issue a trouble ticket that can be traced for continuity.  They have also deleted the thread I started here about this issue (or at least I can't find it).  I've decided to see if AT&T can help me.  Good luck to you on this issue!

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Re: Chat is denied
ybkvw
Member

I called Verizon support again and they have not a clue why my number is not recognized as prepaid. Is anyone from customer service team here?

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