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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Chat sent me to "Just Answer"
KLS1223
Member

As @kathylee1 reported a couple of years ago, I was sent to a third party vendor by the chat box on My Verizon support. I was trying to talk to a live person about problems I was having making an international call, in the middle of a family crisis. The chat agent sent me to a third party, "Just Answer." I did not catch that it was a third party vendor--why would Verizon support send me to a third party vendor--and paid a $1 "fee." To my horror, without disclosure, Just Answer opened an account and promptly $46 monthly subscription. I was able to get it cancelled at no charge, except for the time and frustration.

Why wouldn't the chat person make perfectly clear that he couldn't help, would not forward my call within Verizon to someone who could help, and wanted to send me offsite to a fraudulent site with thousands of BBB complaints?

 

 

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