As @kathylee1 reported a couple of years ago, I was sent to a third party vendor by the chat box on My Verizon support. I was trying to talk to a live person about problems I was having making an international call, in the middle of a family crisis. The chat agent sent me to a third party, "Just Answer." I did not catch that it was a third party vendor--why would Verizon support send me to a third party vendor--and paid a $1 "fee." To my horror, without disclosure, Just Answer opened an account and promptly $46 monthly subscription. I was able to get it cancelled at no charge, except for the time and frustration.
Why wouldn't the chat person make perfectly clear that he couldn't help, would not forward my call within Verizon to someone who could help, and wanted to send me offsite to a fraudulent site with thousands of BBB complaints?