Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Chat takes to long

Why does chat take so long to get a reply? When the chat started, it was going at a decent pace. Then once we got to the issue I needed help with, the replies got a lot more scarce. I've now had to click twice to stay in the chat since the last reply. It's been about an hour now in chat and I just got this message: 

"Unfortunately, it looks like the previous conversation you were having was already closed by the agent but don't worry, we will connect with the next available agent. Please feel free to type in your question."

I've read that chat helps multiple people at once, so it takes a while to get a reply. Why not just help one person at a time, just like when I call and talk to customer service.  

Verizon chat has been the only issue I've had with Verizon since signing up in 2005-2006. This is something that needs to be fixed. 

Re: Chat takes to long
Customer Support

Hi, User323! We understand how important is for you to get asisstance as soon as possible. To further assist you, I will be sending you a PM, so we can get started.