I have traded my one plus 7 pro device for a promotion to get $800 credit. I have got the promotion from store and they have seen my one plus 7 pro device and even accessed it to get IMEI number. But when I asked the store to take the device for tradein they refused and gave me a Ups box. I sent my one plus 7 pro after few days using the label.
But to my biggest surprise I got an email that instead of one plus 7 pro I traded in IPhone SE and promotional cash back changed from $800 to $42.
I have never in my life have used an iPhone and have been using one plus 7 pro since last 3 years on my same number. Also, I have bill for one plus 7 pro. This seems to be a fraud from Verizon side as I can see lot of people complained on community that they have faced exactly same issue.
Thank you so much for reaching out to us today. We know the importance of needing to get the trade-in offer that you were looking to receive. My goal is to look into all the details for you and find out what is going on. I've sent you a Private Note. Please respond back to that message for further assistance. Thank you. -Kevin
Could you please send me a private note as well because I'm still waiting on someone to answer your customer service line with the SAME PROBLEM (except that I was credited 0$ because you've lost the phone)
We want to make sure this is properly investigated, we have sent you a private note asking for more information. ~Pam