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Collection account

My brother has a Verizon collection account on his credit report from 2017.  I am trying to help him clean up his credit.   We have been on the phone for the last hour and given 3 different phone numbers to call - none of them could help.   He doesn't have that account anymore and doesn't know his PIN number.    So how do we go about working out a settlment and getting this paid in full and cleared on his credit?

Re: Collection account
Customer Support

We want to do everything we can to get this credit issue resolved ASAP.  Our Recovery Operations team handles all Credit Burea disputes normally. This team will be able to escalate this issue to be resolved.  They can be reached at:




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Mon-Fri 7:00AM - 7:00PM Central Time