Complaint - Erroneously being charged for Wireless Priority Service

[turektg]

Since Sept. 2019, I have been charged a $4.50/month fee for the Dept. of Homeland Security Wireless Priority Service required by my employer. In addition to not applying my 1st Responder discount.  Every month, I call Verizon and get a different reason, excuse, etc. why they have not waived the fee nor applied my discount.  To date, after 6 months, I still have not received a solution from Verizon.  I have asked to speak to a supervisor, and have had no success. I have checked their website and cannot find where I can file a complaint.  Can anyone give me any advice or information where I can find a solution? 

[mama23dogs]

If your first responder discount is not being applied, it is most likely because it has not been approved because appropriate documents or information have not been given to Verizon. I would suggest you gather the appropriate documentation and go to a company store.
  Since the $4.99 fee is required by your employer why would it be removed? 🤔

[turektg]

All paperwork has been submitted and approved, and Verizon customer service has confirmed that.  Each month that I call, I am assured that this month it is taken care of and will be applied next time.  No one can give me a reason why it is not.  That is why I want to file a complaint because I cannot get a straight answer.

[mama23dogs]

So for 6 months you call in, repeating the same, and getting the same results.  Perhaps do something different?

[vzw_customer_support]

To ensure closure, what does the status of the discount show here:
https://www.verizonwireless-employmentvalidation.com/

When reaching the Validation Center, what was the response? 
https://www.verizonwireless-employmentvalidation.com/contactus/

DavidH_VZW

[JeffcopMS]

I signed up for a responder plan and service 12/1/19. Plan was turned off 01/08/20 when I validated my leo.gov email because and I quote. "Your email belongs to the State of Texas program which only qualifies for discounts on measured service." So they qualified me for a discount that doesnt exist for my plan, in a state I'm not in, and canceled my first responder. I have not seen any difference in having WPS or Data Priority as during recent disasters it provided no better access.  I see first net in my future.

The Public Safety 800 number is useless as they only serve 4 east coast states. No ONE has been able to give me my Public Safety Rep for my state.

[mama23dogs]

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@JeffcopMS wrote:

I signed up for a responder plan and service 12/1/19. Plan was turned off 01/08/20 when I validated my leo.gov email because and I quote. "Your email belongs to the State of Texas program which only qualifies for discounts on measured service." So they qualified me for a discount that doesnt exist for my plan, in a state I'm not in, and canceled my first responder. I have not seen any difference in having WPS or Data Priority as during recent disasters it provided no better access.  I see first net in my future.

The Public Safety 800 number is useless as they only serve 4 east coast states. No ONE has been able to give me my Public Safety Rep for my state.

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Take your documentation to a corporate store.

• First responders can provide one of the following documents: Paystub, pension stub, volunteer ID or Statement of volunteer service.

https://www.verizonwireless.com/discount-program/