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Complaint
alyssarenee1987
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Re: Complaint
jav6
Leader

About what, with who?  Have you searched this Forum for 'file complaint'?

...Just another VZW customer...trying to offer some assistance...
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Re: Complaint
Ann154
Expert
Expert

By sending it to the Correspondence address listed under the Contact Us link. 

 

https://www.verizonwireless.com/support/contact-us/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Complaint
HBoutros
Member

I disconnected one of my 5 lines today and requested a $20 credit for the upcoming monthly service charges for that line. I was denied with no reason given. That is how much Verizon appreciate their customers of 16 years. What a joke.

Thanks

 

 

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Re: Complaint
Ann154
Expert
Expert

Cancelations are effective at the end of the current billing cycle. You won't be prorated if you cancel in the middle of the billing cycle. It is spelled out in the Customer Agreement. 

 

https://www.verizonwireless.com/legal/notices/customer-agreement/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Complaint
vzw_customer_support
Customer Support

We truly value your 16 years of loyalty and always want to see you happy, HBoutros. We're disappointed to learn there was not more conversation around why your credit was denied. We normally do not apply adjustments unless there was a charge in our error. Please tell us more about what the $20.00 credit was requested for.  

 

DanielleR_VZW

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