Verizon has the worst customer service. Even worse than Xfinity. Almost as bad as EDD. I asked for a call back, and as soon as they called back and answered the line they hung up. Nobody attempted to call me back. So I went on chat. The chat representative disappeared in the middle of our conversation and nobody else was connected. I have now been on hold waiting for someone to pick up for half an hour. All I want is to make sure that you guys are actually sending me the box to trade my old phone in. The app apparently has no record of a trade-in under my email even though I talked to multiple representatives that assured me that a box will be mailed to me. This is so ridiculous, I should not have to spend an hour of my day trying to get a simple question answered. I have given your company thousands of dollars.
Thanks so much for your response but believe it or not I already tried that, with a representative on the phone! Still no box. Hope typing out that snarky message made you feel good about yourself!
Nope still no box. Was also promised on Monday by one of your representatives that I would receive an email with a printable label so I could just send it myself. No surprise but it never came. And before you ask yes I checked my sponsor folder. This is giving me very much scam vibes
We understand this is important for you, shpauline. We apologize for this experience. Please attempt to locate your trade-in using the Submission ID or email address associated with this trade-in using this link: https://www.verizon.com/od/trade-in/checkStatus#/
You will see an option to order a shipping kit. Please let us know if you see the option.
It get's worse.
My wife and I purchased two new iphone 12 pro max early this year and handed over our old phones (8+ and a 7+) to the sales person. He indicated we should see the trade in value reflected in our bill in a couple months.
The credit never showed up so I stopped by the store and they say they have no record of our old phones.. We most certainly handed them over in the store!
I don't like to think there's a thief within the verizon store but the sales person in no longer there and the manager won't call to help resolve.