I have been with Verizon for 4-5 years now via contract. My contract recently expired and I wanted to switch to prepaid so I purchased the prepaid SIM card kit and called the number in the kit to get my account switched to prepaid. The first person I talked to disconnected after around 15 minutes, the second person seemed very helpful and after about 20 minutes he had "prepared" my account to be changed then transferred me to the migration department in which I was disconnected while being transferred.
Called again and finally reached the migration department and learned that the previous person I spoke with deleted my account and deactivated my phone number (I can no longer use my phone with my old SIM card.) I was on hold for around 45 minutes while they tried to reactivate the number so they could transfer it to prepaid, they even took down my girlfriend's phone number so they could call me back if we were disconnected. Anthony picked up the line after a while and told me he would transfer me to a representative to activate the $45 prepaid month that came with the SIM card pack. When I was transferred it asked me to enter my 10 digit phone number for my account so I entered my number and to no surprise it said it was not a valid number through Verizon. I got stuck in a loop in the automated system and disconnected myself (for once) and called back. After speaking with a rep he tried to transfer me to the migration department but they were closed as I had been on the phone for around 2.5 hours.
So now I don't have working phone and I can't log in with my 4+ year old account to post this because my account was erroneously deleted. I JUST paid for this month for my number and I can't even use it because my old SIM card was deactivated. The only reason I'm switching to prepaid is because it's the cheapest route for me and my girlfriend to have two lines and she wanted ATT and I decided to stick with Verizon. Really regretting it now.
What should I do to speed this up? I don't want to waste another evening on the phone with Verizon.
Getting that phone number back is going to be difficult. If you are willing to keep at the Prepaid route, you can activate online. But, you might need to pick a new number. You can use the same SIM you just got, and use the same card number since you never actually activated the PP Card code.
The account had 29 more days of service..why would it be cancelled?
That's not what I wanted at all. I articulated it clearly to the representative.
So now I have to wait 12+ hours to try again in which time I just have to get lucky and hope my number isn't handed to someone else?
The number won't go to someone else for 30-60-90 days depending on how Verizon deals with this type of thing. I have seen carriers vary on how long a number stays off-the-grid before it goes back into the pool, and most people still get a randomly generated number based on area code. Few get to pick their number other than Google Voice users. You may have to do some steady calling and handling of the situation to get that number back, but don't be surprised if your efforts fail. Just trying to be a realist about this.
Just in case anyone happens upon this with a similar experience, I called back today and got my phone activated with my old number within 15 minutes. The Friday call center team seems to be > than the Thursday call center team.