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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Continued issue with incorrect billing
SHANTIVAN05
Member

Good afternoon all!

Looking for help in resolving multiple billing issues with Verizon ever since I ported my lines.

Every time I’ve called in (5 times now, last call was 75 minutes) - the problems actually seem to be getting worse as I’ve had phantom charges added to my account that are not associated to any plans or devices.  The original issue is the fact that my billing started before activation (and yes, I’m aware Verizon bills 1 month in advance, this is on top of that).

The standard reps don’t seem to be able to resolve, and I’m trying to figure out a way to get to a more senior rep.  I’ve asked on the calls and have not had any luck.  Is there another number, email, Twitter account, etc… I can utilize?

Thanks very much for any advice/assistance.

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