Good afternoon all!
Looking for help in resolving multiple billing issues with Verizon ever since I ported my lines.
Every time I’ve called in (5 times now, last call was 75 minutes) - the problems actually seem to be getting worse as I’ve had phantom charges added to my account that are not associated to any plans or devices. The original issue is the fact that my billing started before activation (and yes, I’m aware Verizon bills 1 month in advance, this is on top of that).
The standard reps don’t seem to be able to resolve, and I’m trying to figure out a way to get to a more senior rep. I’ve asked on the calls and have not had any luck. Is there another number, email, Twitter account, etc… I can utilize?
Thanks very much for any advice/assistance.