Do I need to contact Verizon to let them know that I don't plan on renewing the contract or going month-to-month? I couldn't find anything related to this on their website.
I had wanted to end my contract early, but decided to just let it run out because I didn't want to spend an enormous amount of money on ETF's. Verizon service does not work well in my area and I'm paying too much for service I can't use.
Yes, you will need to contact Verizon. Otherwise you will automatically be transferred to month to month. Timing is key as too early and you will still get early termination fee (ETF), or too late and you will get charged for an extra month. Verizon does not pro-rate for a partial month on cancellations, but charges the whole month.
Thank you for your response.
I would just like to tell them that I don't want my service to extend past the end of the contract. Unfortunately, there doesn't seem to be any place on their website to do this. Once they pull up my record, they should see this isn't news to them. It supposedly has been documented a few times about discontinuing service.
I've been waiting impatiently in anticipation of this contract expiration so I can get rid of my service and the phone. I could have been saved this grief if I hadn't been lied to by a rep at BestBuy where I got the phone and service.
You cannot cancel online. It has to be in person or on the phone. Do not rely on the documentation for the account to be cancelled.
I will ask others if they have specific experience in this:
1) is it best to call on the last day of your contract to cancel or
2) call early on the first day of the next cycle?
You need to cancel during the last month of service before it rolls to the next or you will have to pay for the entire next month. If you read the service agreement the cancellation becomes effective on the last day of the billing cycle anyway. If you are moving to a different provider and porting your number(s) when you complete the activation on the new provider it will essentially cancel your Verizon service but I would definitely follow up to make sure.
To avoid any possibility of an accidental ETF I believe you should continue into the first billing period after the end of your contract. Then port out near the end of that billing period because you will be billed for its entirety. I'm thinking port vs cancel as I believe to do otherwise you could loose your phone number.
If I am wrong in any of the above please someone correct me.
My zip code is 15212. I have gone over this several times with a Verizon rep and the last I heard they were looking into it. There has been some improvements in my area, but I still can't make or receive calls from home which is more important to me because I don't use the phone while driving. There are also a number of places where it also does not work so it must be an interference problem.
I'm also not porting the number to another carrier. Right now I just want the contract and service to end then later shop around for a better deal and provider. I don't need my current number since I never used it.