Have you called the Financial services department at 866.266.1445 to make payment arrangements?
You can also look at ways to cut your bill down. Remove insurance. Avoid any device payment agreements on your lines or if you need a new phone choose less expensive phones.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
"corporate number" is customer service. A note on an account doesn't really mean anything. What matters is if you have an active promise to pay or billing suppression on file.
We're sorry to hear about your experience with support. Our goal is to help as much as possible at a time like this. Let's get started. What happens when you attempt to set up a payment arrangement https://www.verizon.com/support/promise-to-pay-faqs/ ? -Corey