I have been a Verizon customer for years now. Only trying to upgrade my phone in the website and get the white screen of death with no explanation other than a screen with the words credit hold at the top. As others have said, extremely frustrating and terrible way to treat customers.
We want you to have a great experience upgrading your phone. It's an exciting time. Let's see what's going on. Please send us a Private Note for assistance.*Melissa