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Customer Disservice
AngryBird08
Member

The level of incompetence is just amazing, they truly should get a reward.  Chat lines that are so narrowly set-up that if you have anything that falls outside the narrow parameters you get no service at all.

A recent order they have sent the phones to the wrong address, used incorrect payment information, connected the wrong phones to the wrong numbers, not been accessible to resolve issues, don't take down messages on their phone lines related to the holidays (15 days later), have the most aggrevating music online to guarantee you want to hang-up and all the time they want to send you to an auto0-agent that has been developed by a third grader (not the IT people, the people specifying the functionality).

How is that we pay three to four times what they pay in Europe and get a service, well that is definitely the wrong word. 

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Re: Customer Disservice
vzw_customer_support
Customer Support

Oh, no! The last thing we want is for you to have a negative experience with us. Providing a world-class interaction is our goal. Please tell us more, what exactly is going on with your service? Tell us more about your orders?  ~Gilbert

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