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Customer Escalation Contact
BB123456
Member

I have contacted verizon 5 times about a billing issue over the last 5 months and no one has resolved my issue. I'm tired of calling and using chat as I don't have continuous hours to sit on the phone (not that anyone does). Does anyone have escalation contact information?  I'm done with this and am ready to take my three lines and run as its ridiculous.

Thanks.

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Re: Customer Escalation Contact
vzw_customer_support
Customer Support

Hi, there! 5 months is far too long to be dealing with any wireless issue. Can you provide us with more details about what is going on? We're here to help.

*Breanna

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Re: Customer Escalation Contact
BB123456
Member

Sure... I added a line and was supposed to get a free iphone 11. The credit has been only 10.41 instead of $24.99, so I'm overpaying $14.58 every month. Every single person I've talked to said they see the issue and will get it fixed. The last time was October 13th and he said it would take 7 or 8 days...well, here we are and its not fixed. I've overpaid by over $70 so far. I have yet to be credited back or have future bills corrected. I've tried to be patient and understanding, but this is getting ridiculous. I'm happy to share detailed account information privately. 

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Re: Customer Escalation Contact
vzw_customer_support
Customer Support

We would be glad to review this with you, and get it resolved once and for all. Please send us a Private Note, so we can assist.

*Breanna

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Re: Customer Escalation Contact
Frustrated03
Member

Who do we contact above the regular CS?

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