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Customer Retention

I tried reaching a customer service retention department, as most other businesses have one, and was appalled at how easy Verizon is willing to cancel my line. 3 lines, countless years, and I am struggling with signal at a time when I NEED to have service for safety and emergency issues. I hate change, but cancelling seems to be the solution to getting signal. 


"I am customer service.  I do customer service and I can cancel your service." This was what was told to me.