I tried reaching a customer service retention department, as most other businesses have one, and was appalled at how easy Verizon is willing to cancel my line. 3 lines, countless years, and I am struggling with signal at a time when I NEED to have service for safety and emergency issues. I hate change, but cancelling seems to be the solution to getting signal.
"I am customer service. I do customer service and I can cancel your service." This was what was told to me.