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Customer Service Feedback
Echooooo13
Member

My service has been dirt off twice in the last two weeks because a credit I had put in my account with the balance of $436 in MAY was never credited into my account or sent back to me so that money has never gone towards my bills and is currently MIA. They told me it was electronically transferred to my bank account on Aug 7, I have yet to see the money and my bank sees no incoming transfers from Verizon. I have called multiple times about this issue and everytime I have been put on hold for longer than an hour and a half then randomly hung up on. Verizon Customer Service has been horrible and my issue has not been resolved. I will be transferring to AT&T at the end of the month. 

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Re: Customer Service Feedback
vzw_customer_support
Customer Support

Hello, Echooooo13. We would be saddened to see you leave the Verizon family and we definitely want to ensure we make sure your account and service are taken care of. Please meet us in a Private Message for further assistance. 

 

AnnaG_VZW

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Customer Service Feedback
damon12321
Member

Verizon wireless offered me says activation fee can be waived and call customer service once that showed to my bill. however, I called customer service and they did not honor that offer. And told me a different story which is fee can only be waived at joining the point which is totally different story from beginning. Fales advertising and make people to move over to Verizon and pay more.

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