After 19 + years of being a dedicated customer with Verzion Wireless, they put us on a restriction for automatic withdrawal from our checking account until April 2020. This is due to their error. We have an excellent credit score and have always paid on time. The issue is Verizon dropped the first 0 of our account number when they sent the request to our bank. We reached out to Verizon numerous times and they said just add the bank information again and everything will be fine. Then they charged a fee for it not going through. Has anyone else had this issue?
Here’s the quick story, we just switched to an unlimited plan and you get a $20 discount for signing up for automatic checking account withdrawals. Before this change we used our charge card and never had an issue. As you may know Verizon will not let you speak to a person and you have to go through the chat. After over 4 hours of chats at various times and over 3 hours of being on the phone they would not resolve our issue. As an FYI after many chats you may actually be able to talk to a person, but they are not much help either. They actually will hang up on you and not call back so you start all over from the beginning. We have never been treated so poorly before. The bottom line is they say they can’t take the restriction off our account. This means we cannot do the automatic checking account withdrawal so we don’t get the $20 discount.
This is how Verizon treats their 19 + year customer and a retired Air Force veteran of 24 years, that has always been in good standing. You may think Verizon is acceptable but if you have an issue I’m sure you will find out the truth. I will be posting on all social media sites and tagging a few news channels. I would not want anyone else being treated like this.
Have you tried reaching out to the financial services department at 866.266.1445 to see if they can remove the 6 month cash restriction?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Thanks so much Ann154 for your reply. Yes we spoke to them twice. One time they hung up on us on purpose. The next time she said her supervisor would not remove the restriction. After 19 + years I would have thought they would treat us right. We are going to a different provider and reporting them to BBB. It is just sad they don't care about their customers.
Thanks glitchedpixel for your reply. That is what we requested late Friday and early Saturday, but they stated it was our fault and we input the a checking account number incorrect twice. Our bank tells us they dropped the 0 and that is the issue. The 0 is a place holder with our bank and must be there. Verizon has got so big they don't care about their customers. We are actively looking into other options and are reporting them to the BBB as they have an Advocacy Program dedicated to military consumers. we appreciate your reply.