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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Customer Service

Why is the customer service so bad?  I've had 9 lines on a plan and I've been trying to reach someone for 4 days.  I've tried chat and the person I got asked me to elaborate my need.  I did and then waited 20 minutes and not peep back.  I've tried the they call you experience 4 different times and each time I answer it's a message saying we hope you enjoyed it or sorry we missed you.  Literally as I'm on the phone with them.  Now I'm hold over the phone for 32 minutes as I'm typing this out.  All 9 of my lines will be moving away from Verizon and their cruddy service.

Re: Customer Service

Chat are nothing more than bots not often get anyone that helps I have had a supervisor waste 5 hours yes that's hours repeating same script there phone reps are no better

Re: Customer Service
Customer Support

We want to ensure your needs are met, remeles. Were you able to get the assistance you needed when calling in?