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Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
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Customer Service
RoyceD
Member

So I upgraded my phone and paid for overnight shipping.  When the phone didn't arrive, I started calling customer service.  Two hours and 7 customer service operators later, the solution was to cancel the order and start a new one.  I got my 9th person to create the new order and my only request was that the shipment arrive next day.  Several times I said if it doesn't arrive tomorrow, I don't want it.  Guess what.  They put it 2 day shipping and it is to arrive Monday instead of Friday.  I consider this a breach of contract on Verizion and will be doing a charge back on the credit card.  My numbers will be ported to T-Mobile on Monday and we will see if they are better, or the same (they can't be worse).  Take away for Verizion- Get customers service agents who speak English as their first language, or at least fluently enough to understand requests.  Prepositions and verb conjugation are important in a chat.  @verizion 

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Re: Customer Service
vzw_customer_support
Customer Support

We should have gotten it right from the beginning and I apologize for the experiene. We want to help you stay with us! I will send a Private Note and we can discuss the situation further.

-Yale

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Re: Customer Service
vzw_customer_support
Customer Support

 

That is definitely not the experience we want you to have with us. We strive to provide a great experience in all our platforms. Please send us a Private Note, so we can take a closer look.

~Maria

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