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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Customer service
Chrisaunspaw
Member

I’ve been a customer for close to 10 years and I’ve been trying to get help with my account. It took over 3 hours yesterday for me to get some help. I had a call scheduled for today and never got it and every time I tried to call since the call back I’ve been hung up on before I could even talk to someone. I’ve been trying to get ahold of someone for 6 hours today. I’ve just about had it with Verizon and if this is how they are going to treat their customers then I’m taking my business elsewhere. Someone from customer service please contact me asap

Re: Customer service
Sevilmoon63
Member

I’ve been a customer for over 20 years. I’m having the same problem, trying to talk to an agent even chatting . No help what’s so ever . But your bill is still due and they expect you to pay it . 

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Re: Customer service
Tigerstep
Sr. Member

Majority of issues don't require calling in. What is yours that does?

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Re: Customer service
rcschnoor
Community Leader
Community Leader

@Sevilmoon63 wrote:

But your bill is still due and they expect you to pay it . 


Unless you request the covid hardship extension:

https://www.verizon.com/support/covid-19-faqs/#bill

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Re: Customer service
vzw_customer_support
Customer Support

Hello, Chrisaunspaw. We would be happy to assist you here! We are sending you a Private Note to continue. CourtneyM_VZW

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Re: Customer service
vzw_customer_support
Customer Support

Hi, Chrisaunspaw. We would hate to see you leave the Verizon family. We want to do what we can to turn this experience around. Can you please provide us with more details on what happened? CourtneyM_VZW

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