I just had two of the worst customer service experiences as a longtime Verizon customer. If you continue with this kind of substandard customer service I will find another carrier. It should not be a nightmare to simply pay my bill.
I am a consumer too and I sincerely understand your concerns and your desire to make payments easily, wducharme21. Allow me the opportunity to share easy payment options. First, you can make a payment online at this link (https://ebillpay.verizonwireless.com/cws/viewLogin.action#/payments) with minimal account information.
You can also make a payment by calling #768 on your Verizon Wireless phones. You can also find several other payment methods at this link (https://ebillpay.verizonwireless.com/cws/viewLogin.action#/payments). Is this information helpful?