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Customer
lsr2141
Member

Battery doesn't last and gets heated when charging.  Can't reach a human being for help.  They were very willing to help me buy it.

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Re: Customer
vzw_customer_support
Customer Support

We understand the importance of having a device that has optimal performance. Please send us a Private Note, so we can assist you with this matter. BrittanyC_VZW

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Re: Customer
jav6
Sr. Member

@lsr2141 wrote:

Battery doesn't last and gets heated when charging.  Can't reach a human being for help.  They were very willing to help me buy it.


Might help to share what make/model device you're having issues with.  There may be other customers with similar experience who are looking for help or can provide some help.

...Just another VZW customer...trying to offer some assistance...
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Re: Customer
lsr2141
Member

Thanks iphone 12 plus

 

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Re: Customer
vzw_customer_support
Customer Support

That's helpful to know, Isr2141! Let's see how we can help resolve this. How long does your battery last from fully charged down to 0%? You mentioned that it is getting hot when charging. Is it becoming too hot to touch? 

 

Thanks, 

MichelleH_VZW 

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