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Data Alerts
Excal
Member

We have been Verizon Customers for more than 10 years. I have had data alerts set to go to all 3 phones and we have always gotten alerts at 50-25-10%. This month (June 2020) 2 phones received no alerts and I only got an alert at 10%. Why the problem with no alerts? The biggest data user did not receive any alerts. I know we got extra data in April and May because of the Covid-19. Did this mess up the alerts? Was data from April and May rolled into the June bill? I checked the alerts and it looks like everything was set up correctly but I redid them anyways and tested them to all 3 phones. I know I can go online to check data usage or check them at #DATA on the phone but why do I need to do this if you provide alerts? And the alerts have always worked in the past? I AM NOT HAPPY WITH THE LARGE CHARGE ON THIS MONTHS BILL BECAUSE OF THE LACK OF ALERTS THAT HAVE ALWAYS WORKED IN THE PAST!!

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Re: Data Alerts
vzw_customer_support
Customer Support

I am a consumer on a budget and I sincerely understand your billing concerns about data overage charges, Excal. We see that you are very well informed about data usage alerts and alternate options that we provide (https://www.verizon.com/support/tools-for-monitoring-usage/) to check data usage in case alerts fail for any reason. 

 

I would like to clarify that Carryover Data expires at the end of each bill cycle. For example, if you don't use your entire data allowance in March, that unused data will be available to use until the end of your April bill cycle only. Please confirm on number 3 at this link (https://www.verizon.com/support/carryover-data-faqs/).

 

You mentioned that you redid the alerts and tested on all phones. If any of those alerts failed, we recommend that you check data usage often by simply calling #DATA on your phone to ensure that your data usage is where you need it to be. 

 

We understand that you may not be able to pay your bill balance in full, and we have payment arrangement options for you. Please visit this link (https://www.verizon.com/support/promise-to-pay-faqs/) for instructions to set up payment arrangements (if needed) and eliminate the possibility of any potential service interruptions. 

 

AntonioC_VZW

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