As a valued customer, your account's data usage concerns are our concerns too. We thank our community members, rothfarm, for providing great information to help you. We'd be more than glad to investigate this matter by reviewing your account's estimated data usage. Since we will need account-specific details from you, we’ll need your permission to gain access. Please check your Inbox as we’ve sent a Private Message to you regarding on this topic:
Rothfarm, we're glad to hear that you were able to work with our representatives. As a valued customer, your account concerns are our concern too. We also thank you for sharing vital information with other Verizon customers. Our hearts go out to the many families affected by the Coronavirus (COVID-19). We also understand how vital your service is to you, and Verizon is here to assist you in your time of need. We urge our customers to please visit our website to view additional information at http://spr.ly/660810UY4. We want to ensure that our customers understand how the additional Mobile Hotspot data will be added to their accounts. Once they've accessed the site, please scroll to "Important policy information and special offers" and review the info provided at #5 (Is Verizon offering additional Mobile Hotspot data for customers to use during this time?). I'm confident that this information will be helpful. Please stay safe out there. - RobertC_VZW
This response is not helpful at all. Since March 24th my data usage has not update on my phone app or on the website so I can't keep track of what's going on to monitor anything. When will this be fixed?
I regret any inconvenience in checking your data. I definitely want to help you with a resolution. I will send you a Private Note, to continue.
It could be because Verizon added 15 gigs to accounts due to covid. Until you go over your normal amount it won't show any updates. They didn't promote this very well.
We definitely want to make sure that everyone is informed about our efforts to help all customers during these challenging times. The following link will provide you with more information: https://www.verizonwireless.com/support/covid-19-faqs/