Barnabas, not having your data usage values updated is not acceptable here and we don't want you to rely on having to check your phone data usage settings, that's nonsense.
If this is an internal reporting issue, then we'll need to file an IT ticket to get this resolved. We've sent you a direct message so we can further look into this. Thank you.
Ok. This getting confusing. Were getting conflicting answers here. The response I received was data being suppressed and not worry because they would alert me if I was going to go over. Others were told this issue was unacceptable and an it ticket would be filed and looked into. So which is it?
Nothing new here. I've seen 4 different responses and they all conflict with each other. I still have no idea if I'm using my data, free data or what. But hey, we get another free 15 GB in 5 days so what does it matter now???
Yes, device is working properly but that is not the point. Connection and data usage is not showing on mobile app or account, therefore, no way to verify what Verizon says usage will be at the end of the data period.
I've been having the same problem. Talked to two different tech support people who were clueless and finally said it must be a glitch in the system. Very frustrating and not an acceptable way for Verizon to be handling this serious problem.
Same responses I have gotten. The glitch is now 33 days old. Seems like someone at Verizon would have found it by now. I keep getting messages from Verizon which I respond to, told to click here to verify my account, which I do, then told someone will get back with me, which they don't. I don't need anyone to get back with me I just need the problem fixed as apparently many others do as well.