Hello, being on top of your data usage is vital, especially if you are having issues managing it online. Has this happened before? What recent changes have occurred? Have you tried a different web browser? Did you double check to make sure the app is updated?
I KEEP EXPLAINING OVER AND OVER AND OVER AND YOU "PEOPLE" JUST KEEP ASKING THE SAME QUESTIONS WITHOUT ACTUALLY DOING ANYTHING! As I said earlier ON HERE I use the website "https://myvpostpay.verizonwireless.com/myv/myusage/" to check data usage. It hasn't upadated for THREE WEEKS now.
None of you at Verizon care about us customers at all. I've been asking for help for a few weeks now, and I just keep getting the same, "we want to help you" but NEVER any actual help. One asked me "why I needed to check my usage"!!! What kind of ignorant question is that??? I'm telling everyone I know about what a lousy company Verizon is, and how they can't be bothered to fix a small problem. I'm assuming you and all the other Verizon "People" that haven't bothered to help me, are probably just a computer algorithm, meant to make it seem like Verizon has actual human beings to help people but in reality it's just to make it seem like it, with the hope that customers will just get weary, after weeks of getting the run-around, and just give up, so Verizon doesn't have to lift a finger to actually help.
I am having the same issue. I am half way through the month on a metered plan. The website says I have 100% data left. The app on my phone says I have 100% data left. Perhaps it is time to either fix it or give everyone free unlimited data until you can figure it out.
It's great to know that you've been checking your data usage online. However, we have been providing additional data to almost all of our data plans since mid/late March as part of our COVID-19 protection. As you can see under #5 in the "important policy information" here: https://www.verizonwireless.com/support/covid-19-faqs/#policy , the 15 GB of additional data gets applied automatically, and will not be listed on your account as part of your normal data plan. You are seeing 100% of your data left because you have not used your current plan's data, and still have our free 15 GB left to use. Should you receive any data notifications about how you have X amount remaining, that would be when you have used your data plan's allotment and are now using the free 15 GB we had provided. Does that help explain?
I couldn't have any of the 15 GB left. My computer data tracker (MS Data Tracker) exceeded 15 GB this month long ago. It's over 30 GB now not counting a lot of streaming.....still shows zero GB used this month on Verizon website.