My data charges are higher than my plan charges and this continues every day now. I'm on maternity leave at home all day and night so always on WiFi. I have seen others going through the same issue. Can someone tell me if it was resolved?
Have you manually turned off the cellular data connection on the phone or set your settings to use Wifi only?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Usage concerns are not what we want for you. Allow us to help. We do not see alerts associated with this concern. Here's a link that will assist with monitoring your usage https://www.verizonwireless.com/support/data-utilization-faqs/. When I'm at home I disconnect my "Cellular Data" on my device to make sure my Wi-Fi connection is consistent. What make and model device do you have?
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