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Data cut off
Hehebina
Member

Got this message and we've only used 74% with 4 days left in cycle

VZW FREE MSG: Data transport is disconnected because the monthly allowance has been reached.

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Re: Data cut off
vzw_customer_support
Customer Support

Hehebina, getting you the answers you need is what we do best. Let’s find out what is going on with your data and where the messages stemmed from. When you received the message about 74% of your data, was this before you received information about the data transport being disconnected? Do you have any lines set up on Family Base that limits the amount of data used per bill cycle? Please share some additional details so we can assist you further.


ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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