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Data log
Sammydawn89
Member

Why is it when I log in to my Verizon account online to view my minutes, messages and data usage, under my data usuage it will show I used 0.00gb on some and others it shows the actual usage (ex- 0.03gb)?

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Re: Data log
vzw_customer_support
Customer Support

Sammydawn89, making sure you are able to view and monitor your usage is important. Can you please provide us with the steps you are taking to view your usage?

 

Please review the steps here https://vz.to/2Jx4qLw. -Sylvia

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Re: Data log
Sammydawn89
Member

Hi Sylvia, I am logging through my browser because it gives more detail than the app, but once I log in I click on the “person” icon and click “usage” then “usage details”

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Re: Data log
vzw_customer_support
Customer Support

Got it. 2What 2are you seeing after following these steps?

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