Thank you for your response--- YES I did review and AGAIN I say---Verizon just review my average usage---this is WAYYYY out of line and I don't watch movies on this small phone. There is simply no way that this correct and as a vulnerable consumer; I know that Verizon is taking advantage of me. I have an Apple 5
When you say way out of line, do you mean your phone is reporting much less than Verizon is recording For the same period of time?
If your phone says you used far less, you have proof that Verizon reporting is whacked. (A technical term)
I can see the apps that are using the data, and while I do use those apps (although I hate the fact that Android OS, Motorola Services, and Google Services are always high on the list) I still don't believe that the AMOUNT of data being reflected is correct. There is no logical reason that our data use has nearly tripled in the past 1 1/2 years, while our phones (2 Android, 2 iPhones) and our usage habits/patterns have remained the same. Again I ask, can you explain to me why the Data Utilization on your website reflects "Video" as the largest chunk of my data, when I nearly NEVER stream video unless I am at home on WiFi? I also have nearly all apps set to restrict background data, and I will repeat that I have disabled or removed all social media apps since I don't use any of them.
I do understand that phones can and do connect to data while dormant, for various purposes, but when THE largest chunks of data use are reflected during those "dormant" times, something is amiss. It is quite convenient that Verizon is the sole arbiter of how much data we use, with virtually no way for the customer to verify those numbers. Total power allows unchecked corruption.
TRUTH: Verizon is the sole arbiter of how much data we use, with virtually no way for the customer to verify those numbers. Total power allows unchecked corruption.
There are LOTS of complaints out there on this with Verizon and posts all are the same--- increases charges with no increased usage and Verizon does not respond. My overages were about $65 but that's not the whole story---I have 3 GB promos and added 2 for $15 each---so over $115 increase in one month with no videos, streaming etc...and told that the huge increase was videos---but I don't watch videos---answer---"oh well'
You may not watch videos but Facebook and snapchat download them. Also they keep their data usage hidden from the system. From my Nexus 6 to the Note 4 on various carriers I have yet to see my data meter show me Facebook even though I know I use it. I use a 3rd party meter and magically Facebook shows up and often on the dot the difference of data I am missing.