Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Deactivate Devices Without Calling
cadmus26
Member

I need to deactivate two devices from my account. There seems to be no way to do that from the app or the website. I don't have the ability to call the provided phone number, and all locations are closed because of COVID.

What are my options at this point?

0 Likes
Re: Deactivate Devices Without Calling
mama23dogs
Sr. Leader

Not possible.  Both At&t and Verizon require you call.    Not sure if T- mobile and sprint also require a call

0 Likes
Re: Deactivate Devices Without Calling
vzw_customer_support
Customer Support

We definitely understand the importance of making the necessary adjustments to your service during these challenging times, and we will be more than happy to assist you. We've sent a Private Note to continue assisting you. 

GeovannJ_VZW

0 Likes
Re: Deactivate Devices Without Calling
vzw_customer_support
Customer Support

Hello. Thank you for reaching out to us. We definitely want to make sure that your service and lines on your account are properly adjusted. Please tell us, why do you wish to disconnect these lines? Are you experiencing any issues with the devices currently activated in these lines? Have you considered activating other devices with these lines?

GeovannJ_VZW

0 Likes