On October 23, 2019 account holder Eddie passed away. We immediately contacted Verizon and explained the situation. They told us we needed to take the death certificate to our local store. Since we are a rural town in Montana we questioned if they could handle the situation. The customer service representative assured us that it was a corporate store. Upon receipt of the death certificate we went to our local store and they said that they were not a corporate store. We informed that he was 83 years old at his death and that his widow would not be making the four and half hour drive to a corporate store. Furthermore, we sent all required documentation to Verizon and they have yet to cancel the account. They are still continuously sending bills for an inactive phone. Please inform me as to what we can do. Thank you in advance for your assistance with this matter.
I send my condolences to you and your family. Let's get to the bottom of this once and for all because I know your time is valuable. I will be sending you a Private Message momentarily. AyaniB_VZW
My mother passed away on 6 April 2020. I called to cancel her account and I was given the following two options.
I am happy to upload a copy of her death certificate (like Xfinity allows) or I can mail a copy. I should point out that I mailed a copy of her death certificate to your billing address to no affect.
Can you provide guidance that does not require me to take a health risk? Thank you.
RAM2000, we are so sorry to hear about the loss of your mother and we wish you and your family well. We can help check on the options available at this time for the assistance on the account. Please send us a Private Note for assistance. JoseL_VZW