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Correct Answer!
Deceased Verizon customer
Lou73
Member
‎09-19-2019 07:15 PM

My mother in law is recently deceased & my brother-in-law has tried to pay her past due bill and close the account. No one at Verizon will help him because he doesn’t know her pin. He has offered to send a copy of the death certificate but was told they couldn’t speak to him without the pin. What should he do? Verizon is being totally absurd.

1 person had this problem.
2 Replies
Correct Answer!
Re: Deceased Verizon customer
cuppycakemom
Member
‎04-30-2021 09:31 AM

Did you ever get this resolved?  We are dealing with this right now (over 30 hours worth of garbage).  Can not get anyone to help us!!

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Correct Answer!
Re: Deceased Verizon customer
KH-OrnEsh
Moderator
Moderator
‎04-30-2021 11:55 AM

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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