@cmissal wrote:It is b*llsh*t that a customer cannot remove a device from our account without having to talk to a human. You force us to talk to someone to remove devices, but make us to do everything else online or through interactive voice response (IVR). I am not interested in your upsell attempts. when I want to cancel a line i want to cancel a line. Not get your scripted garbage trying to get me to stay, or upgrade, or blah blah.
AT&T requires a call from the account owner or secondary user to cancel a line.
T-mobile requires the account owner call to cancel a line.
Like it or not, so does Verizon.
Alternate ways to cancel: port the number to another service provider or a service like google voice.