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Denied service at a Verizon branch

Today I stopped at a Verizon branch to discuss a number of items I wanted to resolve. I was told that that because of the iPhone 14 launch this weekend that they were only taking questions about orders of the new phone. We’ll isn’t that just dandy? I’ve been a customer for a very long time and pay quite a bit of money every month to be denied service at a walk in facility. I’m now on my way to T-mobile to talk to them about service…..