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Detail of usage not updating
csmith151
Member

Why are the usage details - both message and voice- not updating? It has been several days since they were updated. This is happening on 2 iPhones & 1 LG. Nothing has changed since last detail of usage was updated. Have checked on mobile app & website. Please advise how this can be fixed. 

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Re: Detail of usage not updating
vzw_customer_support
Customer Support

We know the importance of keeping up to date on your usage csmith151. We appreciate that you are paying attention to it. We always want to provide you with the easiest and most efficient way to check your usage. Can you please reply with the way you are checking your usage? Is this on the app or online through My Verizon? We are standing by. RosanneM_VZW

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Re: Detail of usage not updating
Mty
Member

My verizon Online

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